PAYMENT & RETURNS – TERMS & CONDITIONS
Payment for TUFF 4×4 Accessories is to be made in advance by purchasing the product that you need via our secure bank secured shopping cart. Once payment is received, you will receive an order notification. We will ship your item between 2-5 working days. When your purchase is scheduled to be completed and you will receive an email to let you know the items/s have been dispatched.
By placing your order on our website, you agree to our terms and that all sales are final.
PRODUCT FAULT
TUFF AUSTRALIA will provide a replacement part or refund the purchase price at our discretion for faulty products returned to us within 30 days of purchase date.
Terms subject to:
- Contact us by phone or email prior to returning the part or unit.
- The product having not been damaged or tampered with in any way.
- Inspection and/or testing by us of the returned product.
- We advise you to use a freight service that insures & tracks the part when sending back a part or unit. We cannot be held responsible for it until it has been received back by us.
- Purchasers are responsible for shipping charges back to us. We will pay the shipping charges on the replacement product being sent to you within Australia.
WRONG PRODUCT
In the event of a Purchaser having ordered the wrong product, TUFF AUSTRALIA will at our discretion generally accept return of the product and credit the sale price excluding shipping charge.
The product must be unopened and in a re-sellable condition, i.e. has not been fitted to a vehicle. If the Purchaser orders a replacement product of a similar or greater value to replace the wrong goods the restocking fee will also cover the cost of shipping by standard method of the replacement product. Credits are at the discretion of TUFF AUSTRALIA.
Terms subject to:
Prior to returning the part or unit, you must contact us by phone or email.
- The product must be shipped back to us within 7 days of receipt. Costs of returning the product is the responsibility of the purchaser.
- TUFF AUSTRALIA does not accept “receiver pays” shipments.
- The product and its packaging being “as new” when received back by us.
- We cannot be held responsible for it until it has been received back by us. When sending back a part or unit we advise you to use a freight service that insures & tracks the part.
Please note: Please be advised that any credit or refund issued by us will NOT include the original freight charge. The amount refunded will be less the actual freight cost to send the product to the purchaser. This reduction may be more than the amount charged at time of order as we subsidise freight costs.
By placing an order with TUFF AUSTRALIA you are agreeing to abide by these Terms and Conditions.
If you need to return an item please call our customer service team on 1300 23 8833 or email us at admin@tuffaustralia.com.au